Bulk Create External Users
You can create external users in bulk by importing a CSV file. External users are contacts stored by Advanced User Manager - they consume no Jira licence until you add them as a Service Management customer.
Every operation in the admin console requires Jira administrator permission. Without it the console shows empty lists instead of an error, which can look like a bug.
Import external users from a CSV
Open the app's admin console and select External users in the left sidebar, under MANAGE.
Select Import external users in the screen header, at the top right of the page.
Choose your CSV file. The import starts as soon as the file is read - this flow needs no API token and no credentials.
This screenshot shows an earlier version of the interface. The steps in the text above are current.
CSV format
The file needs two values per row: the first value is used as the name of the external user and the second one is used as the email. Rows whose second value is not an email address are skipped. You can find an example CSV file below.
At most 200 external users can be created at once. Split larger lists into several files and import them one after another.
The CSV file should not include non-English characters.
The email uniquely identifies an external user, so two external users cannot share the same email. If a row repeats an email that already exists, it is matched to the existing external user instead of creating a second record.
Set properties on imported users
Custom user properties are defined under CONFIGURE → User properties in the left sidebar. Once defined, you can set their values on external users in two ways:
One user: on the External users screen, open the ... menu at the end of the user's row and choose Set properties.
Several users: tick the checkbox on each row you want, then choose Properties in the floating selection bar that appears at the bottom of the screen.
The same selection bar also offers Add as customer, Export (which exports the selected rows only) and Delete.
Delete external users
Open the ... menu on a row and choose Delete external user, or select several rows and choose Delete in the selection bar. The confirmation offers a checkbox, Also revoke their Service Management portal access.
At most 200 external users can be deleted at once with the bulk delete operation.
Deleting an external user removes it from Advanced User Manager. It never deletes the person's Atlassian account - no API can do that, only an organization admin, by hand. Customers you remove also stay in the site-wide customer list and on any requests they already raised, because Atlassian keeps them for record keeping.