Release Notes

This is the largest update to Advanced User Manager since launch. The admin screen has been rebuilt as a console, several features changed behaviour, and older screenshots elsewhere in this space may still show the previous interface.

• The old tab bar is gone. The app now opens on a console with a left sidebar grouped into MANAGE (Overview, Jira users, External users, Activity & last seen) and CONFIGURE (User properties, Automation, Custom fields, Get started).

• Jira users and External users now carry count badges in the sidebar.

• New Overview dashboard: four stat cards (Managed users, Active accounts, Inactive, External customers), a Needs attention panel, a Last-seen coverage card for Jira, Confluence, Service Mgmt and Compass, Quick actions and Recent activity.

• New Activity & last seen screen for reviewing account usage in one place.

• New Theme control in the sidebar footer: Jira (follows your Jira appearance setting), Light or Dark. The footer also holds Documentation & support and the build label.

• New Columns popover with two sections: Last-seen columns (Jira, Confluence, Service Mgmt, Compass — all off by default) and Property columns, one per custom user property you have defined.

• CSV export: select rows, then use Export in the floating selection bar. It exports the selection only — there is no export-everything button.

• Sorting is available on User, Status and Seen · Jira.

• Go to Configure → User properties to create, rename and delete property definitions. Names are 3–20 characters and must be unique.

• Renaming a property is safe — stored values follow the property, not its name.

• Deleting a property removes the definition only. Values already stored on users remain, they simply stop being displayed.

• Properties drive the Set properties drawer, property columns, CSV export, the workflow condition, validator and post function, and the External User Picker fields.

• Add as customer now does two things: it creates a real Jira Service Management customer account, and it grants portal access on a service desk you choose in the drawer from a picker of the site's service desks. Customer accounts are unlicensed.

• No email is sent to the new customer. Recipients use Forgot password on the portal to set a password.

• Deleting an external user now offers a checkbox, Also revoke their Service Management portal access.

• Adding and removing customers requires the signed-in admin to be a service desk administrator on that project. The app performs these actions as you.

• Before running, the app now pre-checks every selected account and shows an amber panel listing the ones it cannot change, so nothing fails silently mid-run.

• When Atlassian rejects a change, the app reports Atlassian's actual reason instead of a generic error. For example, 403 "Caller must be a verified org admin of targeted account" means the account is not a managed account of the organization that owns your key.

• Only managed accounts can be activated or deactivated — accounts in a domain your organization has verified and claimed under admin.atlassian.com → Directory → Managed accounts. Consumer domains such as gmail.com or outlook.com can never be managed. Accounts provisioned by SCIM or Google Workspace must be deactivated in the identity provider.

• Deactivation frees the licensed seat and is reversible.

• The importer has been updated for the current Atlassian export column names. Export from admin.atlassian.com (Directory / User management → Export users), then use Jira users → Add users → Import last-seen data, or the Overview quick action.

• Columns are matched by product name and now accept headers such as "Last seen in Jira - <site>", plus "Jira Service Management", "Confluence" and "Compass".

• "Never accessed" is deliberately not treated as a date. If no recognisable column is found, the importer refuses the file and tells you so instead of importing nothing quietly.

• Every mutating action is now recorded in a persistent activity log, shown under Recent activity on Overview.