{"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Comment Fields provides various feature sets that you can use for your comment operations. Once you install ACF, Comment custom fields are automatically generated in your Jira's custom fields list.","type":"text"}]}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"macrosuite-divider-macro","parameters":{"macroParams":{"dividerWidth":{"value":"100"},"dividerType":{"value":"only_divider"},"emoji":{"value":"{\"id\":\"smile\",\"name\":\"Smiling Face with Open Mouth and Smiling Eyes\",\"short_names\":[\"smile\"],\"colons\":\":smile:\",\"emoticons\":[\"C:\",\"c:\",\":D\",\":-D\"],\"unified\":\"1f604\",\"skin\":null,\"native\":\"😄\"}"},"textColor":{"value":"#000000"},"dividerWeight":{"value":"3"},"labelPosition":{"value":"middle"},"textAlignment":{"value":"center"},"iconColor":{"value":"#0052CC"},"iconSize":{"value":"medium"},"fontSize":{"value":"medium"},"text":{"value":"Divider text"},"emojiEnabled":{"value":"false"},"dividerColor":{"value":"#DFE1E6"},"dividerIcon":{"value":"bootstrap/CloudsFill"}},"macroMetadata":{"macroId":{"value":"d470aba5-c122-4d64-9505-51e7962ac12e"},"schemaVersion":{"value":"1"},"indexedMacroParams":{"text":"Divider text","type":"text"},"placeholder":[{"type":"icon","data":{"url":"https://macrosuite-production.web.app/img/PageDivider.svg"}}],"title":"Page Divider (by MacroSuite)"}},"localId":"c56eda86-ec46-46f8-8559-b28a0869cbfb"}},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"section-macro","parameters":{"macroParams":{"summary":{"value":"

Usage Scenarios for Comment Fields

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Usage Scenarios for Comment Fields

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Usage Scenarios for Comment Fields

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Where the First Comment or/and Last Comment is Important

When managing Sales processes or CRM in Jira, there can be a high number of comments on an issue. In such cases, the first or/and the last comment can provide valuable information about the context of the issue to the relevant person. By adding the First Comment/Last Comment custom field to the issue screen, you can easily see the first/last comment as a dedicated field on the issue, avoiding the need to search for it among numerous comments. This allows for a more efficient and streamlined workflow in tracking and managing issues.

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Where the First Comment or/and Last Comment is Important

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Where the First Comment or/and Last Comment is Important

Where the First or Last Commenter is Important

In some projects, it may be necessary to track or report based on the commenter of the first or last comment. Searching for the commenter among multiple comments can be time-consuming and prone to errors. To prevent this and improve efficiency, you can add First/Last Commenter custom fields to your issue screen. With these fields, you can filter, report, and design workflows based on the first or last commenter, enabling more effective management of your projects.

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Where the First or Last Commenter is Important

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Where the First or Last Commenter is Important

In cases where it is important the role of the commenter within the issue

In some cases, you may want to determine whether the commenter of the first or last comment is also the assignee, reporter, or creator within the issue using a logic. Additionally, you may want to perform reporting and filtering based on this information. Alternatively, it can be important to see this information directly on the issue for your workflow. By simply adding the relevant custom field to your issue screen, you can easily view this information without the need for coding. Moreover, with this information, you can establish automation and control mechanisms within your workflow

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In cases where it is important the role of the commenter within the issue

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In cases where it is important the role of the commenter within the issue

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In cases where it is important the date of the first or last comment within the issue

In projects where SLA (Service Level Agreement) is utilized, especially in ITSM or CRM, comment dates play a crucial role. Reporting can be done based on the first or last comment date, and queues or dashboards can be created using filters based on this field. Workflows and automations can be built around these comment dates. By adding the custom field for the first or last comment date to the issue screen, you can easily implement these scenarios without the need for coding. Unlock the power of these comment dates to enhance your project management and streamline your processes.

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In cases where it is important the date of the first or last comment within the issue

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In cases where it is important the date of the first or last comment within the issue

In some cases it is important to know the Comment Count on an Issue

In particular, in JSM (Jira Service Management) projects, you may want to see the count of Public or Internal comments on an issue. In such cases, you would typically need to manually count the comments or retrieve this information through coding. By adding the Public & Internal Comment Count custom fields from the ACF plugin to your issue screen, you can easily see the comment count without the need for additional development or manual effort. This allows you to design your project workflow based on the comment count and make informed decisions.

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In some cases it is important to know the Comment Count on an Issue

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In some cases it is important to know the Comment Count on an Issue